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Frequently Asked Questions

Real answers from 12+ years of design work

Process, Pricing & Delivery

Below are the most common questions we get from startup founders, authors, and ecommerce brands in the USA, UK, and EU. If your question is not answered here, email us at info@suregraphic.com — we usually reply within a few hours during business days.

Most logo projects take 5 to 7 business days for the first concepts. Including 2 to 3 rounds of revisions, the full project usually wraps up in 10 to 14 days. Rush delivery is available for an additional fee — get in touch and we will work to your deadline.

You get everything you need to use the logo anywhere: AI and EPS source files for printers, PDF for documents, SVG for web and apps, transparent PNG for digital use, and JPG for office tools. Color variations include full color, black, white, and grayscale. All files are sent in a single organized ZIP.

What type of graphic design do you offer?

We offer complete graphic design solutions for all of your marketing needs, including logo creation, web graphics, posters, flyers, brochures, datasheets, sales sheets, and more. Our graphic designers have years experience developing high quality marketing graphics and literature. We also offer complete printing services and can also work with your existing printer to create the graphics that your organization needs.

These are my absolute favourite design jobs. Whether you are thinking of a gentle evolution or a radical revolution, a branding job can sometimes feel overwhelming. I will work closely with you during all stages of the design process, from the initial concepts to the unveiling of high resolution, print-ready artwork. Even when the implementation of your new brand has been completed, I will still continue to offer support and advice as/when required.

In terms of briefing branding jobs I need to get under the skin of your business, to begin to understand the mindset of your clients, customers or audiences to ensure you get the branding that perfectly encapsulates your company’s personality. Click here for more information on my branding services.

No, as we create custom made designs as per the brief given by you. We work as per the package selected by you and provide best unique options with Unlimited Free Revisions till project duration. So there seems no scope for refund.

Project duration for all types of designs are specifically mentioned in our packages. A typical project can take a little more as 24 hours or depends on the type of project or design requirements.

What type of graphic design do you offer?

We offer complete graphic design solutions for all of your marketing needs, including logo creation, web graphics, posters, flyers, brochures, datasheets, sales sheets, and more. Our graphic designers have years experience developing high quality marketing graphics and literature. We also offer complete printing services and can also work with your existing printer to create the graphics that your organization needs.

These are my absolute favourite design jobs. Whether you are thinking of a gentle evolution or a radical revolution, a branding job can sometimes feel overwhelming. I will work closely with you during all stages of the design process, from the initial concepts to the unveiling of high resolution, print-ready artwork. Even when the implementation of your new brand has been completed, I will still continue to offer support and advice as/when required.

In terms of briefing branding jobs I need to get under the skin of your business, to begin to understand the mindset of your clients, customers or audiences to ensure you get the branding that perfectly encapsulates your company’s personality. Click here for more information on my branding services.

No, as we create custom made designs as per the brief given by you. We work as per the package selected by you and provide best unique options with Unlimited Free Revisions till project duration. So there seems no scope for refund.

Project duration for all types of designs are specifically mentioned in our packages. A typical project can take a little more as 24 hours or depends on the type of project or design requirements.

Every project follows the same proven flow: 1) Brief — you fill out a short questionnaire about your brand, audience, and style preferences. 2) Research — we study your industry and competitors. 3) Concepts — you receive 3 to 4 unique directions. 4) Refinement — we polish the chosen direction through 2 to 3 revision rounds. 5) Delivery — final files in every format you need.

Logo design starts at $99 for a single concept with basic files, and goes up to $599 for full identity packages with multiple concepts, brand colors, typography, and a mini style guide. Full brand identity systems (logo + stationery + social media kit + brand guide) range from $499 to $1,999. Visit our services page for a full breakdown.

Every package includes unlimited minor revisions on the chosen concept until you are 100 percent happy. Major direction changes (going from a wordmark to a pictorial mark, for example) are handled as a fresh concept and may carry a small additional fee — we will always quote you before any extra charge.

Yes — over 80 percent of our clients are based in the USA, UK, Canada, Australia, and the EU. We have served 500+ founders, authors, and ecommerce brands across these markets since 2013. All communication is in English, and we adjust our working hours to overlap with your timezone for live calls when needed.

You do. Full copyright transfers to you the moment final payment is received. You can register trademarks, use the logo commercially anywhere in the world, and modify it freely. We never reuse client designs for other projects, and we keep your source files securely backed up for at least 2 years in case you ever need them again.